Avoid Absa iDirect Insurance - Their Insurance is a ****

Absa insurance is the biggest **** ever. For my home contents I am insured for R355,957.00, and my excess is R500. My TV got accidentally damaged, and I filed a claim, next thing I got a call from DigiCall same day, who then came and collented the damaged content, and advised that they'll compile a report within 48 hours. Absa came back after the 48 hours and advised that they will pay R2500 for the TV excluding excess. I phoned the claims department, and they were telling me that there's a limit on damaged contents, and I then asked where was this communicated because it is certainly not in the policy schedule/wording. This company will do anything to avoid paying claims yet they take premiums every month. This is unacceptable, and I was on the call for over 50 minutes with the ageny and she couldn't find this yet the decision based on my claim was made. They lady mentioed that she escalated the matter to michelle fonders as this is above her. I will be moving all my insurance policies from them to a different insure, Absa, this UNACCEPTABLE and a BIG SHAM! I've been a client for how many years, and close to R7000 in your stupid insurances (multiple policies), you are losing my business this time around.