Avoid Absa Home Owners Insurance - their service is extremely poor

If you have any other option, avoid using Absa Home Owners Insurance. The customer service I received from them on a recent claim is some of the worst service I have ever experienced. It took more than a week, and 2 to 3 phone calls a day, after putting in an online claim, to get a service provider to come out to my house. I also had to pay in several thousand rands over and above the R1000 co-payment. I queried this and waited more than a month, and numerous follow-up e-mails, to receive feedback. And I only received feedback after copying in someone from management. Really shocking service. And this is their service to a private banking client who has been with them for over 40 years! This shows how service in our country has deteriorated.