Avoid ABSA home insurance

<p>2016 June 25: My geyser burst. I phoned ABSA Insurance. They sent someone to inspect the next day.</p> <p>2016 June 26: Contractor arrived to confirm that it was a burst geyser. I asked that they don't replace the geyser yet as I wanted to use the payout as part payment to install a solar system instead.</p> <p>2016 June 27: I emailed ABSA Insurance with all the details explaining what I wanted.</p> <p>June 30: I emailed them again demanding a response.</p> <p>July 5: I phoned ABSA to complain. They requested a quote for the repair which I emailed to them within 5 min of the phone call. They assured me that they would response timeously.</p> <p>July 18: Still not heard from them at all. I don't know whether I can go ahead with the repairs yet, etc. To phone them is such a mission. You have to navigate through their voice prompts and explain the situation to each person again from scratch. I don't have time to do this anymore.</p> <p> </p> <p>My experience with one other insurance company and a burst geyser has only required one phone call and it was repaired on the same day (Sunday) at no cost to me. I would not recommend ABSA Insurance to anyone.</p>