TC
Tanja C

1 reviews | Active since Nov 2017

15 May 2024, 15:55

AVOID ABSA BUNCH OF *******

AVOID ABSA if you want to keep your money safe! They lost +- R25000 of my elderly mother's money and pressured her to bring her peso's to rand while she was trying to send money to one of her children. They ahould have given her the option to leave the money in peso's and use an alternative overseas account which was available at the time. Instead they behaved hysterically telling her to convert to rand right now without explaining the consequences or giving her alternative options. This is not the first time a family member of mine has been done in by Absa. My father's business account was flagged due to ***** BEE partner. Absa allowed said ***** BEE partner to help himself to my father's business's money. Hundreds of thousands lost as well. There are more incidents like this! Not once has Absa taken responsibility or given the money back. They just say case closed. I would urge anyone who banks with Absa or is considering to bank with Absa to go elsewhere or be prepared to loose your money. AVOID AVOID AVOID!

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Replies (4)
Absa
Absa's reply15 May 2024, 19:32
Official
Dear Tanja Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care

Best regards,

TC
Tanja C's update15 May 2024, 19:35
Reviewer Update
Contact me via email please, I am abroad at the moment.
TC
Tanja C's update15 May 2024, 19:39
Reviewer Update
I will update this review and others to follow with any further details of how Absa chooses to respond or failure in responding and correcting their error.
Absa
Absa's reply16 May 2024, 11:32
Official
Dear Tanja The reference to complaint number C-***5.

Thank you for providing the email with your mother's details.

Please be advised that Yolande Viljoen from our CEO team will respond to you as per case C-***3 to avoid duplication.  Kind regards,Vanessa CroweGroup Customer Care

Best regards,