Avios credit card by absa not accumulating points

I have had my absa avios card for more than 2 years now, never receiving any updates on points I've accumulated. When I had to phone to enquire, it was told that I only have 384 points which is inaccurate, I spend more than R80000 on my credit card so that alone should be at least 8000 points. plus at least 4500 points in the first 3 months. Clearly the credit card that absa issued is not accumulating points. My points are missing and I want them back. The whole point of this credit card is to get rewarded when spending, and I have seen no rewards yet. I have contacted avios several times, they just refer me back to absa for investigation, when I phone absa card they refer me to another number and im frankly sick and tired being passed onto different departments in Absa. I want this investigated and the points due to me allocated.