Avios and Absa customer is a disgrace

Avios/Absa do not respond and do not deliver on their promises. Their credit card do not accumulate points and when you try and investigate they pass the back and frustratingly refer you to another department within absa/avios. I have been struggling for 2 weeks to get the points spent on my credit card to be allocated to me.<br> They sent an email a few days ago that they recognise that the their system did not allocate the points and they will rectify this by a manual allocation, this has not happened and im still waiting for feedback. When I tried to enquire about it again, they encourage you to phone their non-toll free number where you wait for hours to get to speak to someone. Why should a client phone up and chase up on them, when it is avios and absa at fault. This is one of the worst customer experiences.