AVF Restructuring *********** staff reluctant to give me feedback

I app**** for account restructuring on 1 September 2021 to this day I have not received any response. When I phone I am always refered to Portia or Leslie and their numbers go straight to answering machine. The consultants have been so unprofessional in dealing with my case. Everyday I phone and they tell me to phone the next day. Charlotte said the holdup is with the restructure, she said she sent the communication but never included me. The team leader is also not responding. Very strange how the guy I spoke to refused to give me their email address so I can follow up. This level of disrespect and incompetence is not attractive. Absa is a very reputable bank but if it puts such unprofessional people as their representatives, I am really concerned. A thing that has a turnaround time of 14 days takes almost 2 months. Why am I not receiving feedback?