RD
Roslyn D
1 reviews | Active since Mar 2019
06 Feb 2020, 14:12
AVF charge more for intallment even if you confirm you have vehicle insurance...not impressed
ABSA VEHICLE FINANCE Debited more monies off my account this month for my Vehicle Finance as they claim I failed to prove that I have vehicle Insurance I sent them my confirmation letter from Miway confirming my Insurance still called them to ensure they received my email and I was happy to know they did. yet they now claim they didn't get my confirmation of insurance and deduct extra monies off my account which I cannot afford.
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Absa's replyOfficial
06 Feb 2020, 14:41Dear Roslyn
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply06 Feb 2020, 14:41
Official
Dear Roslyn
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
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STILL NO ACTION TAKEN
Roslyn D's updateReviewer Update
07 Feb 2020, 07:50STILL NO ACTION TAKEN
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Roslyn D's update07 Feb 2020, 07:50
Reviewer Update
STILL NO ACTION TAKEN