AVAF service does not exist

Settled our car on Monday, 25 April. Call centre confirmed that once the payment shows we can get the NATIS document from our nominated branch. Then on Mondayafternoon the same call centre agent said we need to wait for the NATIS to be sent to the branch and that will take a few days. On Tuesday they still could not see my payment. The same call centre agent then said it will take 3days to close the account and then we can request the NATIS documents. Story changes every time. On Thursday I phoned three times, holding on 7 minutes, 9 minutes and then 4 minutes. Every time they answer the call the call gets cut. I had to phone a branch to assist. McIntyre bramch did not want to assist. N1 City branch was decent enough to assist. Now the call centre confirmed it sould have shown long time already and they wantede to email the proof of payment. He confirmed everything on proof of payment is correct so he needs to request that the funds be allocated to the correct account. (so on which account did my payment sit) Apparently I was the second customer where the payment was not booked to the correct account. Thursday afternoon the Absa App showed money is eventually booked to the account. I phoned to request the Natis docs but now the call centre say they can't see payment yet even though the payment shows on the app. N1 City says they can mail the Natis docs and we can do change of ownership. Then the call centre says the traffic department will only accept the original doc. Does anyone know the correct story here. I requested the Natis docs and now got charged R15. 90. But received the settlement quote again. All of this just because i settled my car earlier. The service is ridiculous, cold and nothing to be proud of. I requested a manager to get involved but they don't want a manager to get involved. I must wait day after day and Absa just drags their feet. I have a potential buyer for the vehicle but the sale cannot happen unless paperwork is sorted. And the bank could not care less. Is there any Absa staff member that is willing to help me. I need the Natis documents before next week Wednesday. It is not my fault they could not tie my payment to the correct account. The correct reference number was used. Why must I wait so long for documents when Absa could not do a simple match of payment. Would love to see if Absa would even bother to assist.