AVAF REFUND PROCESSED TO THE WRONG ACCOUNT

Disappointed and frustrating back and forth service received from Absa vehicle finance, after a refund that was transferred to an account I do not use which is "supposedly" in their system I still haven't received my funds yet.i have been sent from pillar to post ,holding endlessly on the line and a promise to escalate the matter to the supervisor and still no action,last one ghosted me.Their email service is useless I have sent emails and they were not attended to,.ore than 7k went down the drain and they refuse to take accountability.