AVAF Recoveries department

I've been struggling to get feedback from Absa bank from Absa action line no response to emails to acknowledge that they have received your query, Absa AVAF received my query which is related to them but they have no SLA interms of contacting customers and providing feedback or to show that the case has been assigned to someone which is a bad reflection for such a huge organisation.

on the 5th of May 2021 I went to the branch to get some assistance regarding my Avaf account but there was a number of glitches because at some point I couldn't here the consultant as the signal was poor from her side because I was calling directly from a branch, kept on hanging up and at some point the consultant I spoke to never gave all the information which I needed, I then sent an email to *** and cc *** regarding my entire complaint and query, to my frustration is that up until now nobody has responded and I don't know where am I. I'm not sure whether my request has been actioned or not or it has been deleted, because it's not the 1st email I'm sending regarding this query.

I need some kind of acknowledgement and confirmation that my issues are being addressed and attended too, because I'm trying to fix my debt and I also need clarity that how come does a repossessed car obtain traffic fines under my name.