AVAF POOR SERVICE

I have had the worst experience with AVAF in the past two weeks!!! I'm honestly at my wits end, i call their number, i hold for 42 minutes, being sent from this department to the other, I contact the team leader, she passes the buck to someone else i'm told is handling my account. I liase with the gentlemen on email, he shows no empathy, and is unapologetic about the treatment i have received. Then proceeds to say he'll "resolve the matter, and action accordingly"- This was on Friday at 09:30. Right now the time is 11:28, and i have not received any feedback, i sent an email, which has not been responded to....And ABSA understands the URGENCY of this matter! So much for "treating customers fairly"