AVAF NOT IMFORMING M-SURE OF CLIENTS SETTLING THEIR ACCOUNT!

I recently settled my vehicle with Absa and thereafter had still been debited by M-sure. When I reached out to M-sure enquiring why they had debited my account when the account is closed. M-sure advised ABSA did not inform them of this and they cannot refund me until they receive the necessary documents. I have been copying absa on all emails to M-sure and they have not responded to assist. They are expecting me to send through all documents when Absa has all documents and their job was to let M-sure know that the account is closed so the system can be updated. I have never dealt with such a pathetic bank like this. Just when I thought I was done with Absa I have to still deal with M-Sure. They have no courtesy, they just happy with debiting an ex clients account. M-Sure is due to refund me,however Absa has caused all of this unnecessary issues and they still unbothered. I will not tolerate being debited another month for absolutely nothing.