KM
Kgomotso M
1 reviews | Active since Oct 2014
26 Dec 2023, 15:53
AVAF IS A ****
On the 20th of December 2023, AVAF debited my account for the second time, they first debited on the 7th of December as they say due to Christmas I have been calling since the 20th demanding my refund and they have been saying it will reflect the next day since on the 20th which that is very unprofessional, how do you debit an account twice that's *****. So if i didn't check my statement I could have not seen it....ABSA IS BECOMING A ****....PLEASE REFUND ME MY MONEY BACK BECAUSE IF I GO TO REVERSE IT INSIDE THE BANK I WILL BE CHARGED AGAIN, I HAVE BEEN CALLING SINCE THE 20TH EVEN TODAY I HAVE NOT RECIEVED MY MONEY BACK....THIS IS BULL
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Absa's replyOfficial
27 Dec 2023, 10:34Dear Kgomotso Modikeng
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay
Absa's reply27 Dec 2023, 10:34
Official
Dear Kgomotso Modikeng
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay