AVAF horrible service

<p>I am an ex Absa staff member who happens to have a vehicle with them. I resigned in March 2016 and in April I called AVAF to get my account number and to know how much will I be paying going forward since I was no longer staff; I was told I will pay R3600 and some odd rands; I have been paying R3700 monthly since April and have never missed a payment. All of a sudden I'm getting calls saying I'm owing about R700 on my account; if I ask what is it for; no one can tell. I even went to Auckland Park offices myself to get clarity; they played hide and seek; no one could help me. They then said the person handling my account will be in touch with me to explain the statement; no one has contacted me regarding this; Im only getting calls that I am owing and I made it clear that I wont pay the amount because I dont know what is it for as I have never missed any payment. Now my credit record has been affected by this "missed payment". I need a solution to this very urgently</p>