AVAF Double debit order in December

I received an sms from avaf on the 24th November 2023 notifying methat they will be adjusting my debit order date for my vehicle from the 25th of December 2023 to the 14th of December 2023 due to the festive season, and I should reply No If I want to keep the original debit order date. which I did by replying by No on the 28th November 2023 and just before I rep**** I did call them notifying them that I don't want my debit order date to be changed since I had a bad experience with my previous car by changing the debit date.

On the 13th December 2023 I did make a follow-up call to make sure that my debit date has not been changed since I rep**** by No in the SMS, I was told that the debit order will still go off on the 14th irregardless of my response to say don't change it. And indeed it went off on the 14th.

On the 21st December 2023 I made another follow-up call to make sure that since my account was debited on the 14th it won't be debited on the 25th of December. I was assured that it won't be debited since the early payment of the 14th will cancel the original debit order.

On the 25th of December 2023 on Christmas day while I was enjoying my holiday, got a notification of UNPAID DEBIT ORDER. When I check which debit was this, boom it was AVAF. I didn't allocate funds for this debit order since the money was taken without my permission on the 14th.

I have never skipped or had unpaid debit order or any credit in my life, but now my credit profile has been dented by absa. You can reverse the unpaid debit charges but you cannot reverse or undo what you did to my credit profile and to me personally. This is showing me that you don't care about your clients and you yourself you don't honor the initial loan terms agreement, I know you are in a business of making money but that doesn't give you a right to do as you want to whoever is having a loan with you.

I wasted my time and money to make sure that your festive season campaign doesn't affect me, but it went down the drain and you decided to dent my credit profile.

Our agreement never mentioned anything about paying double in December. And now I don't even know when my debit order date is.and I don't even have energy to call because you have not been honest with me.