AVAF - can you provide customer service please

Its sad that I have to write this review. The reality is that I know that the department that reads these actually acts on the challenges experienced by customers. I have been trying since 8:30am today to get a settlement value on my car. A simple process I dialled ***and pressed 2. Still no settlement received after doing this another 3 times. I tried to get hold of a human and called ********** 756 (no-one available), ********** 759 (not available),***( no human either- back to pressing 2), ********** 000 ( ....lol) and 0 ********** 72, here I got hold of a human who could not give me what I needed because my Jeep is not in arrears but she did ensure that my email address was correct,..... so I was sent back to ***pressed 2 and am still waiting, its now 13:05pm. ABSA honestly can someone either pick up the phone or can you make sure that your systems work. I urgently need the settlement values of my car ( Jeep). AVAF has messed me around far too many times, its just getting worse.