AVAF Call Centre Agent hungs up

<p>I called the AVAF line, ***at 08h24 this morning (option 3), to request my registration documents (option 1).</p> <p>A lady by the name of Siyanda (if I recall correctly) answered and I explained that I paid a settlement amount last week Tuesday (not stating the date) and that I would like to request my registration documents be sent to my nearest branch.</p> <p><br />She asked some security questions and then asked which date I paid the settlement amount. My response to her was, "I told you last week Tuesday".</p> <p><br />Which led this "conversation" down the wrong path, admittedly because of my response.</p> <p><br />She proceeded with an attitude stating because I cannot give her the EXACT date she now needs to look up the information (and doesn't have a calendar to check the date when I asked her).</p> <p><br />I also asked whether this call will take long and again with an attitude, said YES. The lady later hung up while I was speaking.</p> <p><br />I don't think she handled this correctly and I want an apology for her actions, which was not professional at all.</p> <p><br />Is this how Absa AVAF call agents are trained to deal with "difficult" clients? Difficult client, hang up on them.</p> <p><br />I did call back afterward and the woman who assisted me then was very helpful.</p> <p><br />I look forward to hearing how this complaint will be dealt with.</p>