AVAF AND ABSA INSURANCE ARE THE WORST

COMPLAINT AGAINST AVAF AND AIP. MY ACCOUNT IS IN ARREARS DUE TO INSURANCE NOT CANCELLED AND REFUNDED R889.67. MY eSTATEMENTS FIGURES AND AVAF CALL CENTRE FIGURES (DEBITS AND CREDITS) OF MY AVAF ACCOUNT DO NOT MATCH. I HAVE DEALT WITH TINTSWALO SAMBO AND ALSO EMAILED KERNISHA CAPTIEUX FOR FEEDBACK. A DETAILED STATEMENT WAS SENT TO ME AND STILL DOES NOT MATCH WITH THE CALL CENTRE NUMBERS BUT ARE CLOSE TO THE eSTATEMENT. DETAILED STATEMENT SHOWS AN EXORBITANT SERVICE CHARGE OF R832 vs R60 THAT I PAY MONTHLY.

IN THE SAME MONTH THAT THE EXORBITANT SERVICE CHARGE WAS ADDED MY eSTATMENT RECORDS IT AS INSURANCE THAT WAS ADDED TO MY ACCOUNT WITHOUT CONSENT. EVEN AFTER I INFORMED ABSA THAT I HAVE MY OWN INSURANCE.

AIP AND AVAF CONFIRM THAT THE INSURANCE OF R889 WAS ADDED BUT NOT CHARGED AFTER LETTER OF INSURANCE WAS SENT TO THEM. NO CREDIT WAS EVER INSTITUTED BACK BUT TOLD THAT INSURANCE WAS NOT CHARGED. MY ACCOUNT IS SITTING IN ARREARS BECAUSE OF THIS INSURANCE.

THIS HAS BEEN DRAGGING, EVEN AFTER LAYING AN INTERNAL COMPLAINT IN MAY. IT HAS AFFECTED MY CREDIT NEGATIVELY AND I CANNOT FIND A PLACE TO STAY BECAUSE OF THE DRAGGING QUERY.

I MAY NOT BE ABLE TO FIND ACCOMMODATION WITHIN A MONTH BECAUSE OF THIS CREDIT SCORE. ABSA THIS IS MY LIFE, YOU REALLY DON'T CARE ABOUT YOUR CLIENTS AND EVERYDAY I AM HECKLED BY COLLECTIONS TO PAY ARREARS THAT I'M NOT RESPONSIBLE FOR BUT WHEN I ASK QUESTIONS, THERE IS SILENCE.