AJ
Anton J
1 reviews | Active since Jun 2023
03 Jul 2024, 14:32
AVAF & Actionline *********** - 2 Months for ZERO Feedback
ABSA has absolutely shined with the level of incompetency their AVAF and Actionline departments have.
I initially logged a complaint against the AVAF call center for poor service received on 8 May 2024. To date, I have still not received any feedback.
Event the complaints resolution department Actionline, can not provide propper feedback, sort out the query from their side and resolve the complaint.
NEVER EVER WILL I DO BUSINESS WITH ABSA EVER AGAIN.
I have referred this matter to the NFO (Ombudsman) to resolve the matter.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
03 Jul 2024, 15:50Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***7.
The consultant's behavior is not according to Absa standards and we will address it with their team leaders.
We request that you provide us with the matter that you wanted the Avaf team to assist you with.
Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The consultant's behavior is not according to Absa standards and we will address it with their team leaders.
We request that you provide us with the matter that you wanted the Avaf team to assist you with.
Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply03 Jul 2024, 15:50
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***7.
The consultant's behavior is not according to Absa standards and we will address it with their team leaders.
We request that you provide us with the matter that you wanted the Avaf team to assist you with.
Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The consultant's behavior is not according to Absa standards and we will address it with their team leaders.
We request that you provide us with the matter that you wanted the Avaf team to assist you with.
Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,