AVAF accounts department have no idea whats going on
I had a small anount due for my last payment towards my car. Even though Absa issued a statement showing the reduced amount, they pulled off the entire debit amount that usually goes off. I called a consultant and was assured my money would be refunded in 3-5 working days. I even received an sms saying it has been successfully resolved, but my money has not been refunded neither have i received my settlement letter yet. Very annoyed!
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Absa's replyOfficial
05 Oct 2021, 16:17Dear Shaista Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply05 Oct 2021, 16:17
Official
Dear Shaista Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe