Avaf account 8*** complaint ABSA DEALER F K NOOR MAHOMED HOLDING TRUST [EC: f8af3012]

So action line does not respond and forced me to place this on hellopeter so here is my report below I have purchased a 2014 Polo 1.2 tsi from F K NOOR MAHOMED HOLDING TRUST trading as Manhattan Motors in Gezina Pretoria Purchase Date: 28/05/2015 My total finance agreement was loaded for R24000.00 including extras of a Mag wheel ,Service fee ,Licence registration and a motor 360 service plan under or over R10000.00 To date the dealer promised that the service plan is loaded but upon phoning Motor 360 they advised that the dealer had never arranged the service plan and now the dealer is giving me the run around saying he will sort it out and it’s almost a year down the line The entire way the deal was structured was very shaded and as they loaded all the amounts in the finance price and indicated mixed amounts on extras to build up the amount · I was given R110000.00 for my Opel Astra which I still owed R165000.00 my *shortfall R55000.00 · My polo’s purchase price was R164000.00 and as part of the deal we will give you a 360 service plan that covers you to 90000.00 on the car · Shortfall of R55000 was added to the 163000.00 adding up to R219000.00 · They manipulated figures on Mags , service delivery and other fees to work in a little of the service plan ·My total finance was roughly R240000.00 or more Is this the way our bank works? Do we allow dealers to do this to customers and rob them of their money and the banks money ? I have emails and whatsapp messages to prove that I asked many times if this is rectified but they keep saying they will sort it out If this money is not refunded to me or the Avaf account I will proceed with this matter trough the ombudsman as advised This is a very bad dealer and a lot of staff buy cars from them with similar issues of money owed and the dealer tells them he had financial issues or closed down I am sure these guys are so clever and I will lose this money but Please remove bad dealers that damage the banks image