KM
Kamohelo M
1 reviews | Active since Jul 2014
16 May 2020, 06:52
Avaf
I requested the credit life on my car to be cancelled, and I was given an email to send the request to. This was on the 16th of April. Today I get my statement still reflects this amount.
Even though I followed up for feedback. I want my refund of this amount
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Absa's replyOfficial
18 May 2020, 10:02Dear Kamohelo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply18 May 2020, 10:02
Official
Dear Kamohelo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd