AVAF 2 dropped calls and no assistance with the account

I have been struggling to get help with AVAF, this morning I've had 2 calls dropped. I called at 10h51 and spoke to a gentlemen (sounded caucasian) who was definitely not interested in helping, told me I should know who my contact is and after 5 min dropped the call. Then I was transferred to a lady who said her name was Kelsey dummond, accessed my account and was very rude and short tempered and not interested in listening what I needed help with and dropped the call after 15min whilst she said she was finding out why my account shows over 120 days in arrears instead of 60 days. No one has come back to me nor offering any assistance to help resolve the arrears. This is very disappointing, the lack of customer support is very loud.