Authorise payament before quatation

i have called Innovation Group insurance regarding my claim for the vehicle and said that they wont pay because i have been driving the car with a problem. i have been struggling to get help with the dealer which i was referred by them and now i take the blame. i spoke to Fayzan who was rude to me and asked to speak to manager and he kept me holding for 45mn and later he sent an sms to say the claim is processed without quotation. i called the dealer for quotation and when the dealer called to give the quotation they refuse to pay the full amount because the the less money was already approved . I tried to ask for the manager and call center agent Neo told me that on the system there is no notes that i spoke to fayza and he can see that authorization was done before quatation.Neo put me on hold for 30mn again and the guy called Perusha came to the phone and said that he will help me to cancel the policy and he will call the dealer to cancel the claim. .he called me and said that I MUST CALL CUSTOMER SERVICE TO CANCELL THE POLICY AND HANG UP. I ALWAYS FIGHT WITH INNOVATION GROUP FOR THE SERVICE.<br> <br>