Authorisation??
Good Day Absa,
Could you please explain to me why I need to call you for authorization to transfer from my cheque account to my credit card account?
This is in the ABSA app and I have never been asked before to call you to authorize a payment to/from my own accounts?
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Absa's replyOfficial
19 May 2021, 17:06Dear Martin de Jager
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply19 May 2021, 17:06
Official
Dear Martin de Jager
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,