Authorisation department

Why does authorisation take their own time, this is not the first time this happens

20 Sep - sent an email to authorisation

22 Sep - called in, was told to wait 24hours as this it how long it takes to get to an email /query

25 Sep - called in again, gave my case number was told it was escalated to Authorisation and the money should be reversed back into KY account within 24 hours

It's the 29 September and still no money, the hold/reserve is still on the R5791. 50

Does ABSA think I have money laying around this it can take so long for my funds to be available to me