AK
Ashleigh K
1 reviews | Active since Nov 2022
07 Dec 2022, 15:53
Authentication issues. Unable to contact customer services.
I have desperately been trying to get hold of Absa from abroad. I am unable to make any internet banking transactions and the customer care line has had me on hold for hours. I have tried phoning several times over the last few days. Not to mention I pay for access to a "premium" line. In desperation, a family member tried facilitating a video call between a consultant at the bank and mysel. This isn't allowed and once again, I'm stuck without access to money.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
08 Dec 2022, 10:26Dear Ashleigh Kew Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply08 Dec 2022, 10:26
Official
Dear Ashleigh Kew Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Best regards,
AK
Ashleigh K's updateReviewer Update
08 Dec 2022, 13:33Thank you so much for the speedy reply and for organising a consultant to get back to me. The consultant, Liesl, was polite, helpful and knowledgeable. She was able to assist me quickly and professionally. I am extremely grateful. Thank you.
AK
Ashleigh K's update08 Dec 2022, 13:33
Reviewer Update
Thank you so much for the speedy reply and for organising a consultant to get back to me. The consultant, Liesl, was polite, helpful and knowledgeable. She was able to assist me quickly and professionally. I am extremely grateful. Thank you.
Absa's replyOfficial
08 Dec 2022, 14:54Dear Ashleigh Kew
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply08 Dec 2022, 14:54
Official
Dear Ashleigh Kew
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Best regards,
AK
Ashleigh K's updateReviewer Update
29 Dec 2022, 22:56Dear Rezona,
Would you kindly ask a consultant to contact me with regards to a query?
Kind regards,
Ashleigh
Would you kindly ask a consultant to contact me with regards to a query?
Kind regards,
Ashleigh
AK
Ashleigh K's update29 Dec 2022, 22:56
Reviewer Update
Dear Rezona,
Would you kindly ask a consultant to contact me with regards to a query?
Kind regards,
Ashleigh
Would you kindly ask a consultant to contact me with regards to a query?
Kind regards,
Ashleigh
Absa's replyOfficial
03 Jan 2023, 18:36Dear Ashleigh
Rezona is currently on annual leave. An email has been sent to you requesting further information to assist you further.
Kind regards
Pravesh Bejay
Customer Value Management
Rezona is currently on annual leave. An email has been sent to you requesting further information to assist you further.
Kind regards
Pravesh Bejay
Customer Value Management
Best regards,
Absa's reply03 Jan 2023, 18:36
Official
Dear Ashleigh
Rezona is currently on annual leave. An email has been sent to you requesting further information to assist you further.
Kind regards
Pravesh Bejay
Customer Value Management
Rezona is currently on annual leave. An email has been sent to you requesting further information to assist you further.
Kind regards
Pravesh Bejay
Customer Value Management
Best regards,