ATTROCIOUSLY ***********

<p>I invest funds with ABSA, Eastgate/Bruma, against which funds I periodically request issue of property guarantees. On 29 Nov. 2016, my first guarantee request was emailed to Nomusa. On 8 Dec. 2016, Nomusa goes on leave and notifies me that going forward the guarantees will be dealt with by Ncebakazi. On or about the 20 Nov 2016, I got so desperate that I sought assistance from the Small/Medium Business Manager, Goodman. Today is the 29 DECEMBER 2016 (one whole month later) and I still DO NOT have my guarantees. The phone calls that I have made in the last MONTH are too many to mention, let alone the time I have waisted. I still do NOT get answers. All I am constantly told is "your guarantees are in the process". I do not believe there is even a process in place because if there was, the guarantees would have been issued weeks ago. I fail to understand how some Banks take 3-4 days to issue property guarantees. I can only say that I am dealing with ***********, unprofessional people who have no clue as to how the so-called guarantee process operates, who dont take responsibility and who quite frankly dont care. Furthermore, they go by the title - "Manager" and "Relationship Executive" .... Really??????????? PLEASE can someone assist and have the guarantees issued URGENTLY. The developer is being negatively affected due to ABSA's incompetence!!!</p>