Attitude all the way from Head office

On the 16th of March 2015 I wrote a letter complaining about Motheo Malope at Absa Kolonnade. Still waiting response from Branch Manager. On the 27 of August 2015 I contacted Head Office and spoke to the Secretary of the CEO. Alison Botha and told her in detail about my bad experience with Absa. I also e-mailed her with my complaints in detail. She then got Thomas Naidoo tot contact me and again I had to explain the whole story in detail to him, and he also got the e-mail. Then it went quite and after a while I was told to be patient, my private banker Brett Mouson will get back to me once he is back at work, shocking that I have to wait for Service. I waited and after a couple of weeks got an e-mail from Brett, asking me to give him the details of my complaints, Hello to how many people must I repeat myself. I have e-mail Alison Botha and express my dissatisfaction as I have to repeat myself...please read the e-mail. The long and short is the workers behave the same as HQ. I am so sick and tired of the poor service and if you read this e-mail, don't use Absa as I am with them since 1979 and loyalty does not bring you anything in the pocket. SERVICE IS STILL SHOCKING !!!!!!