Attitude Adjustment!!!

<p>I went to Absa Kolonade to get understanding on the movements on my account.</p> <p>The client service gods were not smiling in my on me that day. I was helped by Shanel Louw who gave me so much attitude as though I am the one who condemned her to her client service career. </p> <p>She was rude condescending and oozed disrespect. Absa for the amount of bank charges we are charged we are not only deserving of high quality service we are entitled to it. </p> <p>Please send your consultants to training on customer service and emotional intelligence. Shanel Louw desperately needs it. Her demeanor and conduct screams incompetence and arrogance.</p> <p>Coach them to understand that they filed in their own job application by implication that means they took on the responsibility of said job.</p> <p>A big thank you to Dikeledi Mogolane who managed to save the day and resolve my query ammicably.</p>