ATT: ABSA Home Loans Senior Management / Social Media Management - URGENT Intervention Required -REF C***9 - Review 5t August 2022 - Still no resolution???

This is a follow-up review from my previous review dated 5 August 2022 to which I have NOT had ANY resolution as of today 18 August 2022, this is pathetic ABSA!!!

Is there a manager at ABSA who follows up on Social Media Cases or are these just left with the staff who are handling to close off and move on without assisting clients? A gentleman by the name of Busani Hlungwane who is a SOCIAL MEDIA SPECIALIST at Absa Bank had responded to my complaint and had made all the promises in the world to assist. When I had sent Busani my proof of notification to sell my property I was told that this was not sufficient.

Does Busani report to a manager or someone Senior? Busani has been ducking and diving from me all week and on Monday 15th August emailed to say that someone will call me within 24 hrs from ABSA HL Dept, nobody has called. Please check the emails Ive sent him, he has been of no help whatsoever, ABSA really needs to open their eyes, they will lose many clients due to their unbothered approach.

Till this day, Im still waiting for a call but Ive been emailed generic responses from Busani who does not take my plight seriously. After a few days of receiving generic responses from Busani and no way forward, I had requested that Busani please hand my query directly to someone SENIOR at Absa Home loans but all I have been getting is empty promises and NO CONTACT till now. Busani was also very eager to close my case within a day of emailing me, why does he do such a half hearted job? Get someone who has some level of respect for Customer Service to fill this type of role, not some smarty pants who doesnt want to listen to clients when he is in a Customer Service role? What sort of training are your Social Media Specialists getting? Do they know anything about dealing with frustrated clients? I want answer please???

MY ORIGINAL PROBLEM BELOW: ABSA HOME LOAN DEPARTMENT - Poor Communication between ABSA's Attorneys & ABSA Bank.

I had sold my property on the 15 July 2022 and had furnished Absa's Attorneys with sufficient notice of my intention to sell my property. Both parties are now denying this knowledge and not accepting the email notification sent informing them of the sale as proof. I have been a client of Absa's for the past 15 years.

We are living in such difficult times and despite that I had kept my obligation to sell my property and pay what was owing back to ABSA. Now it seems as though Im being pushed from pillar to post for money that is rightfully due to me.

I want someone from Senior Management at at ABSA Home Loans to CALL ME to discuss this and arrange for my money to be refunded. WHAT IS GOING ON ABSA??? HOW MANY TIMES DO I HAVE TO ASK TO BE HEARD? Busani was meant to be a SOCIAL MEDIA SPECIALIST who was not able to assist in any way.

Its been almost 2 weeks since my first complaint on Hello Peter. I feel upset and angry and it looks like Absa is trying to put their honest clients further down the drain.

We all suffered after Covid19, I lost everything I owned but I still kept my promise to ABSA Home Loans to honor our agreement and DID follow all the rules including sufficient notice to sell.

This is really getting out of hand and I feel frustrated. Does ABSA not have / record all communication from their attorneys???? This was an ADMINISTRATIVE BLUNDER by ABSA which is not fair for me to suffer by losing my hard earned money.

I also would like to be compensated as per my previous review and will continue to voice my disappointment. I eagerly await a CALL from somebody TODAY. I do not want to be emailed. Very disappointed at ABSA and I will tell everyone I know about this poor service until this is resolved the HONESTY way.

If this is not resolved by the end of this week, I will ensure that ALL my close friends and family leave ABSA Bank and find a reliable and honest bank. I will also take this to ALL Social Media Platforms and will contact many who have a large following on Facebook & Twitter to make people aware of the way they are being ******* and ****** by Absa Bank.

REFUND WHATS DUE TO ME!!!

Mr J Jugath ( Appalled Absa Client)