MF
Michael F

1 reviews | Active since May 2018

29 Jun 2021, 13:44

ATT: ABSA ***** DEPT - ********* ALERT FOR YOU TO INVESTIGATE

Hello,

I would like to make you guys aware of a *********** pretending to be from ABSA ***** Dept. The sms reads as follows:

ABSA~ALERT~PURCHASE~R12500~FROM:~ABSA~ACCOUNT~REF~***~TRANSACTION~DISPUTE~***

When you call you can clearly here that you have not gone through to a call centre, and the guy that answers is very rude when you start asking questions.

0
Replies (1)
Absa
Absa's reply29 Jun 2021, 15:58
Official
 
Dear  Michael Fourie 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is  C-***1 
 
Kind regards, 
Rezona Louw 
Group Customer Care