Atrocious 'Support'

At 21:33 I received an SMS stating that R2000, which was not available, was withdrawn from my credit card. I did not make this transaction. I was already in bed at home about to go to sleep. I immediately phoned the lost card unit. Wesley was the person I spoke to. He was unhelpful. He told me that he has no record of the transaction and that I could speak to the ***** dept but if I didn't cancel my card before speaking to the other dept & another transaction was processed which I did not do ABSA would not be liable for it. I stopped the card. He could not tell me why I got the SMS, which came from your sms notify service number, or if it was legitimate and he also refused to advise me whether it would be sensible to cancel my debit card under the circumstances. I had precisely the same response from Sihle Chauke in yr ***** unit. She also refused to take my query and escalate it within the institution to unburden me of some of the enormous inconvenience & expense this message - which appears to be erroneous - has caused me. She insisted that I have to pursue it at 'branch level'. I told her that I've had this problem before and that the branch doesn't send these messages.