ATROCIOUS SERVICE TO LOYAL CUSTOMERS

<p>I went to withdraw money from an ABSA cash express in Soshanguve at the Engen Hilltop service station in Block F last night. I requested a withdrawal amounting to R3000. The machine displayed a "transaction successful" message on the screen and as it was supposed to dispense my funds, the machine switched off. I called the "so-called" EMERGENCY HELP numbers and I kept receiving an "out of office" message. The consultants I spoke to kept sending me from one department to the next and ultimately, what I was told was that "there's nothing we can do if it isn't an ABSA atm". </p> <p> </p> <p>I don't understand how an ABSA Cash Express is not an ABSA atm. I don't understand why ABSA Cash Express does not have a 24 hour help line for situations like this. I left a message on the automated voice recording service that is supposed to ensure that I get assistance the following morning when business hours resume, I am still waiting for the call bac**** Can I have my back. The notification for the withdrawal came in and I received no money. I'd like to know what happened to my money and WHEN I can have it!!!!! </p>