ATROCIOUS SERVICE FROM iDIRECT INSURANCE CLAIMS DP

I was involved in an accident on Tuesday morning 04/07/2015. I opened a case with SAPS and then later called ABSA iDirect. The agent told me that everyone is busy and no one can assist me at the moment. She took down my details and assured me that I will be called in the morning. After NOT receiving a call from them I called again on 05/08/2015 only to be told that ALL the claims agents are in a meeting and will call me when they get out. My matter has been flagged as urgent! 2 hours later I call again and I'm told that they are all TOO BUSY to take my calls. I called again this morning 06/08/2015 and I was told that they would return my calls again. I have not been to work for 3 days as I have no spare car, I cannot get around. I can't get through to ABSA iDirect. Then these companies wonder why we switch insurances. After this claim is done, I will most definitely be leaving ABSA for a company that cares about its customers. I have been with absa for decades and this is the thanks I get???? I'm disgusted!!!!