Atrocious Service

Warren Luke Godden Email [***] Contact ***)

*Email 1 Sent: 2023/10/18 3:20 PM From: Warren Godden [***] Sent: 2023/10/18 3:20 PM To: ***; ***. -Request put through to Absa and was not attended too - -Response on the 24 October with incorrect information from ***. -Collections was included on this mail and reasons provided as i did not wish to receive embarrassing calls

(Enquiry details: Loan Account 3x Warren Godden ***. My loan account is currently in advance for 3000 rands. My repayment of R1222.48 is due by the 21st monthly. Please do not consolidate/capitalize this as the advance amount is for November and December and January instalment.(I will be depositing R700 within the next few days) Kindly note that it is important that this is adhered to as if the amount is capitalized and I am unable to pay in December 2023, my account will reflect in arrears and impact my ITC profile. Kindly respond to this mail)

** Email 2 Sent: 2023/10/24 3:06 PM From: Warren Godden [***] Sent: 2023/10/24 3:06 PM To: ***; *** -response from absa received on the 27 October 2023 and subsequent email sent to absa with recommendations on how to assist clients

***Email 3 Sent: 2023/10/27 2:05 PM From: Warren Godden [***] Sent: 2023/10/27 2:05 PM To: ***; *** - sent subsequent to me speaking and explaining the issue and received feedback I would be assisted . - To date I have not received feedback on my issue hence my complaint.

Issue - absa has caused my account to reflect in arears and as such impacting my ITC adversely.I requested absa not to capitalise my advance account and advised the reasons therof and provided enough time for this to be remedied only for no feedback and now the account being handed to collections and me receiving sms notifications indicating short payment after having paid more than double for the past few months I seem to be having endless issues with this Bank and will be moving my business given this level of incompetence. I request feedback on my service request and hope to receive urgent response.

Case reference: C-***9