Atrocious Service Absa

Visited Absa Clearwater Mall on the 9th of June for assistance in closing a cheque account of my deceased brother-in-law. After 2 hours we were assisted - the paperwork was scanned in and signed etc. We were informed that it would take 7 to 10 days, and the money would be transferred to the Attorney's Trust account. Phoned the NDE Call Centre today. "Dudu" answered the phone and then informed my husband who is the Executor, that it takes Absa an average of 60 days to close the account and transfer the balance. When asked to explain the 60 days, she couldn't give a proper explanation - when my husband questioned why Absa takes 60 days (Nedbank assisted within 36 hours) & in 2020 Absa closed & transferred my father-in-law's balance within two working days when he passed on. She dropped the call and when we called back, she said her manager would call us back. No call from Absa to clear up the issue.