atrocious service

I had a problem that I needed ABSA to assist me with last week. I reported immediately after the incident had happened. They gave me a back n forth until I took my problem to social media, "hellopeter & X)" and they responded promptly. Within 2 hours my matter was resolved.

I'm having the same problem again, they failed to protect my account and now they making it a me problem.

I want nothing to do with ABSA, I've been with them for over 14 years and I believe it's high time we part ways. Cost of living is highly expensive and I'm barely surviving. The last thing I need is to have such problems with a Bank.