Hellopeter
Share Your Experience
TI
TT I

1 reviews | Active since Nov 2019

08 Jan 2021, 20:40

Atrocious Service!

Absa is, by far, the worst bank in SA. Absa customers pay the highest fees, yet are subjected to the worst service delivery. I visited my bank 4 days ago, very anxiously and reluctantly as it is not safe to do so during the pandemic, in order to change my cellphone banking number. This wouldn't have been necessary if Absa's banking app was functional and progressive - this should be done online, especially given Covid-19. I requested that ALL my security and transaction notifications be sent to my new number as my old number is compromised, and the teller assured me that this was actioned. However, 4 days, a wasted trip and countless emails later, I have not received any security notifications to my new number, so these are clearly being sent to the old, compromised number. By sending my highly confidential information to this number, Absa is placing me at risk for *****. Yet their team does not grasp the urgency of this matter and continues to ignore my communications. To compound matters, they appear to have blocked my account from being used. This is incredibly annoying and frustrating when I have no other means of making payments. Absa, stop recklessly driving customers into your branches and promoting the spread of Covid-19. Stop unnecessarily intervening in customers' accounts by restricting transactions for no reason. If you do not update my cellphone banking number and unblock my accounts, I will be escalating this matter accordingly. I am not prepared to leave my house to visit your branch in order to fix the mess caused by your incompetence and inefficiency.

0
Replies (3)
Absa
Absa's reply11 Jan 2021, 11:54
Official
Dear Trish, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1  . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 
TI
TT I's update13 Jan 2021, 15:14
Reviewer Update
Absa's service delivery just keeps getting worse. The mess they created is only getting bigger, yet they have the gall to request that I return to the branch, amidst a global pandemic and surging Covid cases, in order to fix their mess. I explicitly stated that, following my initial trip to the branch and the resultant inconvenience, I am not prepared to return to the bank and that a resolution needs to be met without requiring my intervention. To compound matters, they contacted the incorrect number and claimed to speak to me and resolve this matter, proceeding to prematurely and abruptly close this case, when I clearly advised that the cellphone number is incorrect and compromised. I have waited a week for this matter to be resolved, during this time I have been prevented from doing any online banking, yet Absa fails to grasp the urgency of my case or the level of inconvenience it is causing. I will be closing my Absa account and switching to a bank that allows me to bank securely and takes my queries seriously.
TI
TT I's update18 Jan 2021, 18:50
Reviewer Update
Basani Hlungwane needs to be fired. She is the most ********, *********** person I have ever come across. She insists, with such arrogance, that I did not have my debit card with me on my visit to the branch, yet, in the same breath, admits that she doesn't have knowledge of what transpired on that visit. Ignorance at its finest! I wonder what I handed over to the consultant when she requested my debit card if I supposedly didn't have it present - I must have been dreaming. Basani is absolutely useless at her job. I will be sending a lengthy email to her superiors informing them in detail of my awful experience with her, her inability to do her job and her atrocious customer interaction skills. Furthermore, I will be getting my attorney involved to handle this matter and Basani's false claim that I did not have my debit card with me at the time. Any further communications from Basani will be treated as harassment.