ATROCIOUS CUSTOMER SERVICE BY MANAGEMENT

This is a follow up to my review written on the 14 October. On the 9th of November I received this email from Basani Hlungwanei: 'Please be advised that a fix was implemented over the weekend and changes made. Your account has been reinstated.' I checked and that was not the case. I forwarded a screenshot and informed her that it was not. I have been emailing her practically everyday since then and she does not respond to any of my emails!!! I cannot understand how she can have a title of 'Specialist Case Manager: Social Media Complaints', but she doesn't even have the decency to keep me informed or answer my emails. I have been waiting 5 weeks for my online account to be fixed! This is disgusting customer service from ABSA!! I EXPECT A REPLY AND AN EXPLANATION AS TO WHAT IS WRONG WITH MY LOGIN ON MY ONLINE ACCOUNT AND WHY IT HAS NOT BEEN FIXED AS PROMISED (They have already had 5 weeks to fix it!!!). DO NOT PHONE ME. EMAIL ONLY. AND I DON'T WANT BASANI TO EMAIL ME. I WANT TO PUT IN A COMPLAINT AGAINST BASANI AS SHE HAS NOT HAD THE DECENCY TO RESPOND TO ANY OF MY EMAILS. I WANT ANOTHER MANAGER TO EMAIL ME.