Atrocious Business Banking Service Delivery and Feedback

In all my years of being a business owner i have yet to experience a business banking experience more atrocious than the one dished out by Absa business Banking. For starters you get "told" you have a direct line access to your banker and you can never get hold of him. Secondly, all clients are pooled into a call centre type of environment where if you have ongoing service request or enquiry, you have to repeat the same story over and over again when the next person answers the phone. Emails dont get rep**** or are deleted without reading. Marketing efforts done by bank promise efficiency in service delivery. It is truly not conducive, my personal banking experience with Absa is excellent - but it now has come to a point where it does not make sense to justify the lack of quality in my business banking experience. Pull up your socks!