sS
salaminah S
1 reviews | Active since Jun 2021
04 Jun 2021, 12:36
ATM Withdrawal - Money not received
I am very appalled by the service that I am currently experiencing I’ve sent an email and have not received any assistance thus far. I am awaiting assistance with regards to an issue I experienced on Wednesday whereby I withdrew R2000 from your ATM at the Engen in Attridgeville and the money was not released however I received an SMS that the money went out. Please urgently contact me regarding this incident as I am worried, I need to pay my rent and don't have the money to do so as the ATM dint release my cash.
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Absa's replyOfficial
04 Jun 2021, 13:22Dear Salaminah Selokela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Jun 2021, 13:22
Official
Dear Salaminah Selokela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care