JL
JOSIAH L

1 reviews | Active since Feb 2017

18 Feb 2017, 14:22

ATM withdrawal done and no cash dispensed, amount of R 4000, Capitec ATM used and no slip

<p>I was at Rustenburg square on the 8 th of this month, i made withdrawal on a caspitec ATM using my Absa debit card, i did n't receive cash not even the slip but instead a message from my phone that my balance is R 400. I immediately rushed to Absa to log a complain and i was in need of cash.</p> <p> </p> <p>My understanding tells me that if i withdraw money on a Capitec ATM Using Absa debit card, Capitec is the client and Absa is the host. Absa has to pay the charges to capitec, they later send me a message saying that Capitec has said that their ATM were balanced. I am not happy with the case, i am not sure who is playing ***** here, Absa or Capitec bank?</p>

0
Replies (1)
Absa
Absa's reply20 Feb 2017, 14:11
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd