ATM went off line and transaction did not reverse and after almost a week, a lot of calls and twice at branch I have to complete a form.

I have had it with ABSA! Once again I have to struggle with you. On 5/9/2017 I tried to withdraw money at Absa Hypermarket Brakcenfell. The ATM restarted and I did not get my funds.

I immediately contacted the number on the ATM 0 ********** 55 and Bryan confirmed it will programmatically be reversed and returned in my bank 6/9/2017.

Surprise, NOTHING was returned.

I called again and spoke to Julie, she confirmed I must go to a branch.

I went to the branch in Bellville in Sanlam, since I work in Sanlam. Pumza phoned me and confirmed she is still busy.

I went again today and was told, that she also called 0 ********** 55 and the funds should have been returned. A call now needs to be logged to investigate if I did not receive the funds.

THIS IS UNACCEPTABLE!

I called again ********** 8/09/2017 and spoke to the manager Louise. She called me back and said I have to go to the police station to get an affidavit to confirm I did not receive the money. Why can they not look on their cameras. I informed her that I cannot go to the police station I work and took off enough time already. She then told me I must go to the bank again on Monday 11/09/2017 to fill in a form to enable them to investigate. This is ridiculous! It is their system error and I have to keep on taking off work!

I have been a client for over 20 years. Finished my bond December 2016 and did not skip a payment and now I am a ****?

I want this funds and the fees to be returned IMMEDIATELY! I logged a complaint twice at absa with NO FEEDBACK! Ref ( ********** 8- ********** 940401) I have referred this to the onbudsman. I want my money back, plus the fees, interest and time off work! Call me at ********** !