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Philip M

1 reviews | Active since Mar 2014

28 Dec 2015, 12:47

ATM takes my money

Good day,<br> <br> I would like to log a complaint via this website as I am not receiving a response from the Absa Brackenfell branch. Just before Christmas, I attempted to make a cash deposit at the ATM and the machine gave me a slip with a technical error. The service at the branch was pathetic, with a long queue. The branch manager does not take responsibility, she has a list of excuses for the short staff and needs customer training. I must wait for my money. This is unacceptable. I want my money today. <br>

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Replies (1)
Absa
Absa's reply28 Dec 2015, 13:27
Official
Hello pmynhardt,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd