ATM SHUTDOWN COMPLAINT

Good day About 3 weeks ago I made a atm deposit into my Absa personal loans account as soon as my details popped up and the funds had been inserted the atm shut down completely. I then waited a few minutes and then called the toll free number on the atm advising them of what happend and that the funds had not come back out of the atm. They then logged a complaint and gave me a reference number. The investigation took forever almost a full 3weeks later!!! I got a call I need to fill in a form at the back of which I then rushed to do. Thereafter I got a call on the 13th October 2017that the funds has been credited to ABSA N1 city. I called the complaints department today and was advised I can go and get the funds of which I did and another story pops up!!! They apparently cannot seem to balance out the atm how does this happen when the money was already credited to ABSA!!!????? I've been sent from pillar to post calling for answers and no one can assist me. I don't think this is fare it's my money the atm I did the deposit at there is a camera they can check this. I need the money in order to pay my loan they handed my loan account over already I do not know who and how I can be assisted please help I do not know who to speak to as everyone has different stories.