ATM refund

<p>On 3 July 2017 at 16H56, my brother did a cash deposit at the Plettenberg Bay branch, ATM NR 10067, into y husband's account. The deposit was unsuccesfull but the ATM did not returned the money. Luckly was there still an employee of ABSA at the branch that time whom told my brother that they will sort it out the following morning as the bank was already closed. On 4 July 2017, the money was still not paid into the account and my brother consulted the branch, where he was told they only do cash ups at the end of the day and will then deposit the money into the account. Until now...no money was deposited.</p> <p> </p> <p>I tried to contact the number of the branch but get automatically diverted to the George branch where I spoke to a person whom told me there is nothing I can do accept for my brother going to the branch again and again until the money is paid. This was the last straw as my brother is working and don't have time to go to the branch again nor have access to a phone to make all these fruitless calls.</p> <p> </p> <p>On 5 July 2017, I contacted the complaints department of ABSA whom lodge a complaint with reference number ********** . The process was explained to me which I find very disturbing....I can't wait any longer for the money as it was for the payment of an account. This is very frustrating and would like it to be resolved before the end of business day today still.</p> <p> </p>