1 reviews | Active since Apr 2017

05 Apr 2017, 09:00

ATM QUERY NOT RESOLVED BY ABSA

<p>Firstly we know that ALL ATM have Cameras WHY Cant ABSA START THERE TO CHECK AND ALSO CANT THEY RECONSILE ATM???Went to ABSA On 27.03.2017 TO deposit friend Stockvell Money and the ATM confirmed the account and requetsed to insert note thereafter I Inserted R4100 It Shut down, without no receipt or any confirmation, I stood there and called the lady working at ABSA while I ws depressed looking and the ATM THAT HAD ERROR NCR NO SIGNAL. She said I must go inside to log a complaint but i insistered i will go after seeing whats happening on the ATM Stood there for 30 -45 minutes thereafter the ATM was working But Not allowing for deposit/ATM WASNT Depositing Any more. I did Log a complaint on the same day Even today im not getting assistance I CALL CENTER CALLED FROM 28.03.2017 TILL TODAY ********** 141 Last person I Spoke to who only called me today Says there Money isnt there... PLEASE PLEASE CAN ANY ONE EXPLAIN HOW CAN R4100 DISAPPEAR ON AN ATM THAT TOOK THE MONEY AND SHUT DOWM THEREAFTER NO ONE WAS ABLE TO DO A DEPOSIT?????? Please THIS IS STOCKVEL MONEY AND THE LADY GETTING PAID NEEDS IT ASAP. WHERE ARE CAMERA FOOTAGE</p>

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Replies (1)
Absa
Absa's reply05 Apr 2017, 13:22
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd