ATM problem and ABSA give people run around

<p>On 17 March 2017 I transfered an amount for my son living far from me. (done this many times before)</p> <p>When he was busy on the express ATM to draw the funds. The machine reboot and he got no money. The transaction however did show on his phone.</p> <p> </p> <p>The next day he visited a branch and lodge a complaint. Ref # ********** and was told it will take up to 14 days to be resolved???</p> <p> </p> <p>Today I phoned the call centre at ********** 600 and an incompetant staff member informed me that he will have to wait untill Saturday and visit the branch again. He is working daily and its not easy to vist any branch???</p> <p> </p> <p>I find this extremely unaceptable, for the period it took to resolve this matter. I can only wonder if the ABSA staff ever had to go to sleep hungry and go do ficical work the next day, with not beeing able to eet anything for 2 days???</p> <p> </p> <p>I am not able to post any comment on ABSA face book page or send mesages there, because of the truth I exposed about their excellant, useless service before.</p>